Effective Date: 12th August 2025

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At Bliss Fertility Hospital, we aim to offer compassionate, reliable, and timely fertility care to every patient. To ensure smooth operations and effective appointment scheduling, we have established the following refund policy for online appointment bookings.

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Non-Refundable Appointments

Please note that all payments made online for booking consultations or appointments are non-refundable. Once an appointment has been scheduled and paid for, no refunds will be issued under any circumstance, including:
 

• Cancellation by the patient

• Change of mind

• Missed appointments

• Scheduling errors from the patient’s side
   

This policy helps us maintain fairness in scheduling, optimize our clinical time, and provide uninterrupted care to all patients.
 

Rescheduling Policy

While payments are non-refundable, we understand that unforeseen situations can arise. In such cases:
 

• You may reschedule your appointment once, provided you inform us at least 24 hours in advance.

• Rescheduling requests can be made via our helpline or WhatsApp number:

  • 📞 +91 62 62 62 32 62 (Kottayam & Maldives)

  • 📞 +91 88 22 55 66 33 (Tirur)
     

Late rescheduling requests (less than 24 hours before the appointment) may not be accommodated.
 

Online Payment Confirmation

All successful payments will be confirmed via email or WhatsApp. Please ensure that the contact details you provide are accurate at the time of booking.

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If you do not receive confirmation within 8 hours of payment, please contact us immediately.

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Contact for Support

If you face any payment-related issues or have questions about your appointment, you may reach out to our support team at:
 

📧 support@blissfertility.in
📞 +91 62 62 62 32 62

 

Important Note

This policy applies only to online consultation or appointment booking payments made via our website. It does not apply to fertility treatment packages or clinical services, which may have separate agreements and terms.